Toilet Leak Sensor FAQs


Roles: Technician, Admin
Last updated: January 2024

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Where should I install Leak Sensors?

The Toilet Leak Sensor is connected to the supply line of a toilet with a flow sensor and LS4.

A full guide can be found on our Installation Page

Are tenants notified when there is a leak?

When water is detected, an audible chirp will sound.

Additionally, the Leak Sensor will immediately send this alert to the cloud through the Leak Monitoring Service notifying any property manager or maintenance staff which have previously been added as contacts.

What is the Leak Monitoring Service?

The Leak Monitoring Service provides property owners and managers a dashboard view of equipment connectivity, health, and alert status for all protected units.

This property leak management solution includes specialized alerting through email, text, and phone to ensure that leaks are caught quickly to reduce the risk of property damage.

Is the Leak Monitoring Service subscription required for the Leak Sensor to work?

The NextCentury Leak Sensors are used with the comprehensive Leak Monitoring Service to provide property owners and managers a dashboard view of equipment health and alert status for all protected units. This property leak management solution includes specialized alerting through email, text, and phone to ensure that leaks are caught quickly to reduce potential property damage.

Stand-alone Leak Sensors can detect leaks and sound an audible alarm. NextCentury network equipment and the Leak Monitoring Service subscription are required for cloud management and notifications.

How can I change the Data Resolution for my Leak Sensors

The Leak Sensor is unable to have a Data Resolution higher than every 6 Hours. This is because a Leak Sensor is designed to check in immediately after it detects a leak. The check-in time is only to check if the device is still able to be read from the Gateway.

If you are looking to test the check-in quality you can put the device in Rapid Check-in Mode by pressing the red button in the device 5 times quickly.

How do I put the Leak Sensor in Rapid Check-in Mode?

The device can be put into Rapid Check-in Mode by pressing the red button inside 5 times quickly.

How do I add others so they can manage leaks and receive notifications?

Your Billing Company or Installer can initially add one or more property contacts for access to your property web portal.

If you already have access to the property portal and would like to add additional contacts; select the gear icon to add or remove other contacts.

How do I stop email, text, or phone notifications about leaks?

If you are no longer the correct contact for receiving notifications and managing alerts, click the unsubscribe link at the bottom of the latest notification email you have received.

Alternatively you can view the full list of alert contacts for your property and make adjustments at property.nextcenturymeters.com

How does the Toilet Leak Sensor detect a leak?

The LS4 converts the pulse history to a generic usage and sends a 24-hour history of usage to the Gateway in each message. The 6 hours leading up the normal check-in is stored in 5 minute intervals (72 usage records), and the other 18 hours is stored in 30 minute intervals (36 usage records). The Gateway passes these reads up to the NextCentury cloud which then analyzes the usage history to determine whether a toilet is leaking.

What type of Toilet can the Flow sensor be attached to?

The Toilet Leak Sensor Kit includes a 7/8” Mini-Turbine Meter for inline leak detection. The flow sensor can be attached to any 7/8” inline pipe