Alerts Overview

Roles: Admin, Technician, and Billing Manager
Last updated: January 2020

A variety of Alerts are available in NextCentury to help notify you of problems with usage (leak alerts, low or consumption alerts) or problems with equipment operation (low battery, power loss, tamper, and connection alerts).

Note: The origination of most Alerts is either directly from the transmitting device or analysis of data from the transmitting device. As such, full propagation of most alerts requires that the Gateway is reliably cloud-connected and that the property has a sufficient Repeater backbone to relay messages from all transmitting end-devices on the property.

Tamper Alert

Conditions for Tamper Alert Generation:

A Tamper Alert message is sent when a Transceiver case is opened.

The Transceiver has a physical tamper button that is pressed down when the case is closed and released when the case is opened. A tamper broadcast message is immediately sent by the Transceiver.

The Transceiver could have been opened by an unauthorized person, in which case your company policy can determine whether the unit needs to be visited. Tamper Alerts will also occur when an authorized Technician has a need to open the Transceiver. If such work is scheduled, you may want to snooze the alert for the duration of the work.

If the Alert Settings are configured for Tamper Alerts to be enabled, an alert will be generated.

If alert contacts are designated, an email notification will be sent.

Example of a Tamper Alert

Prerequisites to Receiving a Notification of a Device Tamper Alert:

  1. Alert must be enabled on the target property
  2. Alert contact(s) must be designated for this alert-type (either at the property or company-level )
  3. Gateway must have a reliable data connection to the NextCentury Cloud .
  4. Gateway RF send/receive must be within the range of Repeaters and/or Transceivers
  5. Repeater backbone must be sufficiently strong to reliably relay messages throughout the property
  6. All Transceivers must be within send/receive range of a Repeater or directly to the Gateway

How much time does it take for a Tamper Alert to be created?

Tamper alerts are created immediately and are listed on the property's Alerts page on the Web Portal or Mobile App.

Email notifications of the alert will be sent to Alert Contacts according to the email notification schedule.

Any Transceiver with a current tamper will also display an open Transceiver image on the Equipment >> Unit page.

Tamper messages can also be observed in real-time on the live feed page.

Under which conditions do Tamper Alerts automatically close?

When a Transceiver case has been closed, it will broadcast a message including its updated state of the case being closed.

  • If the Tamper Alert Settings have designated that this alert should automatically close, the alert will now close.
  • If auto-close is not designated, then there is an additional opportunity for the alert to be automatically closed after a specified duration.

Alerts Auto Close

Connection Error Alerts

Conditions for Connection Error Alert Generation:

A Connection Error Alert is automatically generated by the NextCentury Cloud system when a device is not heard from for more than 3 days (72 hours).

If the Alert Settings designate that Communication Alerts are enabled, then an alert will be generated. If alert contacts are designated, an email notification will be sent.

This alert type can be created for any of the following devices:

  • Gateway
  • Repeater
  • Transceiver

Example of a Tamper Alert

Prerequisites to Receiving a Notification for a Device Connection Error:

  1. Alert must be enabled on the target property
  2. Alert contact(s) must be designated for this alert-type (either at the property or company-level )
  3. Gateway must have a reliable data connection to the NextCentury Cloud .
  4. Gateway RF send/receive must be within range of Repeaters and/or Transceivers
  5. Repeater backbone must be sufficiently strong to reliably relay messages throughout the property
  6. All Transceivers must be within send/receive range of a Repeater or directly to the Gateway

How much time does it take for a Connection Error Alert to be created?

A Connection Error Alert is created immediately upon the last checked-in date and time and the current date and time exceeding 72 hours.

Email notifications of the alert will be sent to Alert Contacts according to the email notification schedule.

Under which conditions do Connection Error Alerts automatically close?

When a device that has a Connection Error Alert has communication restored to the NextCentury Cloud, the alert will close:

  • If the Tamper Alert Settings have designated that this alert should automatically close, the alert will now close.
  • If auto-close is not designated, then there is an additional opportunity for the alert to be automatically closed after a specified duration.

Alerts Auto Close

Power Loss Alerts

Conditions for Power Loss Alert Generation:

A Power Loss Alert is broadcast by Gateways and Repeaters when their line power drops as a result of a power outage or being unplugged. These devices have a small power reserve that allows them to broadcast a power loss message before they completely power down.

The Gateway or Repeater could be affected by a power outage or have been unplugged by an unauthorized person, in which case your company policy can determine whether the device needs to be visited. Power Loss Alerts will also occur when an authorized Technician has need to disconnect power from the device. If property work is scheduled, you may want to snooze the alert for the duration of the work.

If the Alert Settings designate that Power Loss Alerts are enabled, an alert will be generated.

If alert contacts are designated, an email notification will be sent.

Example of a Power Loss Alert

Prerequisites to Receiving a Notification of a Device Power Loss:

  1. Alert must be enabled on the target property
  2. Alert contact(s) must be designated for this alert-type (either at the property or company-level )
  3. Gateway must have a reliable data connection to the NextCentury Cloud .
  4. Gateway RF send/receive must be within range of Repeaters and/or Transceivers
  5. Repeater backbone must be sufficiently strong to reliably relay messages throughout the property
  6. All Transceivers must be within send/receive range of a Repeater or directly to the Gateway

How much time does it take for a Power Loss Alert to be created?

Power Loss Alerts are created immediately and are listed on the property's Alerts page on the Web Portal or Mobile App.

Email notification of the alert will be sent to Alert Contacts according to the email notification schedule.

Under which conditions do Power Loss Alerts automatically close?

When a Gateway or Repeater has once again powered on and communicated with the cloud, the alert will now close:

  • If the Tamper Alert Settings have designated that this alert should automatically close, the alert will now close.
  • If auto-close is not designated, then there is an additional opportunity for the alert to be automatically closed after a specified duration.

Alerts Auto Close

Battery Alerts

Conditions for Battery Alert Generation:

A Battery Alert is created when a Transceiver reports a battery voltage level of less than 10%, indicating that the Transceiver will soon not have sufficient power to record meter usage and broadcast.

If the Alert Settings designate that Battery Alerts are enabled, an alert will be generated. If alert contacts are designated, an email notification will be sent.

Example of a Battery Alert

Prerequisites to Receiving a Notification of Device Power Loss:

  1. Alert must be enabled on the target property
  2. Alert contact(s) must be designated for this alert-type (either at the property or company-level )
  3. Gateway must have a reliable data connection to the NextCentury Cloud .
  4. Gateway RF send/receive must be within range of Repeaters and/or Transceivers
  5. Repeater backbone must be sufficiently strong to reliably relay messages throughout the property
  6. All Transceivers must be within send/receive range of a Repeater or directly to the Gateway

How much time does it take for a Power Loss Alert to be created?

Battery Alerts are created immediately and are listed on the property's Alerts page on the Web Portal or Mobile App.

Email notification of the alert will be sent to Alert Contacts according to the email notification schedule.

Under which conditions do Battery Alerts automatically close?

When a Transceiver checks in, once again reporting a battery voltage level greater than 10%, the alert will then close:

  • If the Battery Alert Settings have designated that this alert should automatically close, the alert will now close.
  • If auto-close is not designated, then there is an additional opportunity for the alert to be automatically closed after a specified duration.

Alerts Auto Close

Freeze Alerts

Conditions for Freeze Alert Generation:

A Freeze Alert is created when a Transceiver on a water utility checks in registering a temperature of less than 36°F or 2°C.

If the Alert Settings designate that Freeze Alerts are enabled, an alert will be generated. If alert contacts are designated, an email notification will be sent.

Example of a Power Loss Alert

Prerequisites to Receiving a Notification of Freeze Alert:

  1. Alert must be enabled on the target property
  2. Alert contact(s) must be designated for this alert-type (either at the property or company-level )
  3. Gateway must have a reliable data connection to the NextCentury Cloud .
  4. Gateway RF send/receive must be within range of Repeaters and/or Transceivers
  5. Repeater backbone must be sufficiently strong to reliably relay messages throughout the property
  6. All Transceivers must be within send/receive range of a Repeater or directly to the Gateway

How much time does it take for a Freeze Alert to be created?

Freeze Alerts are created immediately and are listed on the property's Alerts page on the Web Portal or Mobile App.

Email notifications of the alert will be sent to Alert Contacts according to the email notification schedule.

Under which conditions do Freeze Alerts automatically close?

When a Transceiver once again is reporting a temperature above 36°F or 2°C the alert will close:

  • If the Freeze Alert Settings have designated that this alert should automatically close, the alert will now close.
  • If auto-close is not designated, then there is an additional opportunity for the alert to automatically be closed after a specified duration.

Alerts Auto Close

Note: Automatically closing Freeze Alerts is not recommended as the water meter may have been damaged. Your company policy may require that the meter be inspected before closing the alert.

Leak Alerts

Conditions for Leak Alert Generation:

A Leak Alert is initiated at the Transceiver level. A special leak detection feature is programmed into each Transceiver. This flow persistence algorithm monitors usage and can detect even small leaks.

When a NextCentury Transceiver receives at least one pulse from the connected meter every two hours over a 48-hour span, an alert will be triggered in the Transceiver's operating firmware. The Transceiver will immediately broadcast its "leak detected" status.

Alt Text

The example above demonstrates at least one pulse being received every two hours for the 48-hour threshold.

If the Alert Settings designate that Leak Alerts are enabled, then an Alert will be generated. If alert contacts are designated, an email notification will be sent.

Example of a Leak Alert

Prerequisites to Receiving a Notification of a Leak:

  1. Alert must be enabled on the target property
  2. Alert contact(s) must be designated for this alert-type (either at the property or company-level )
  3. Gateway must have a reliable data connection to the NextCentury Cloud .
  4. Gateway RF send/receive must be within range of Repeaters and/or Transceivers
  5. Repeater backbone must be sufficiently strong to reliably relay messages throughout the property
  6. All Transceivers must be within send/receive range of a Repeater or directly to the Gateway

How much time does it take for a Leak Alert to be created?

After 48 hours of persistent usage, the Alert is created and is listed on the property's Alerts page on the Web Portal or Mobile App.

Email notification of the alert will be sent to Alert Contacts according to the email notification schedule.

Under which conditions do Leak Alerts automatically close?

When the Transceiver once again experiences at least a 2-hour period without detecting usage (a pulse from the meter) then the alert state of the Transceiver will be reset. When it next checks in without this leak detect flag, then the alert will be closed:

  • If the Leak Alert Settings have designated that this alert should automatically close, the alert will now dismiss.
  • If auto-close is not designated, there is an additional opportunity for the alert to be automatically dismissed after a specified duration.

Alerts Auto Close

Temperature Alerts

Conditions for Temperature Alert Generation:

Conditions for Temperature Alerts are based on rules which are added for the desired utility types on a property.

Alt Text

A Temperature Alert will be generated when a Transceiver checks in reporting a temperature meeting the conditions in the rule for high or low temperature. If alert contacts are designated, an email notification will be sent.

Example of a Temperature Alert

Prerequisites to Receiving a Notification of High or Low Temperatures:

  1. Alert must be enabled on the target property
  2. Alert contact(s) must be designated for this alert-type (either at the property or company-level )
  3. Gateway must have a reliable data connection to the NextCentury Cloud .
  4. Gateway RF send/receive must be within range of Repeaters and/or Transceivers
  5. Repeater backbone must be sufficiently strong to reliably relay messages throughout the property
  6. All Transceivers must be within send/receive range of a Repeater or directly to the Gateway

How much time does it take for a Temperature Alert to be created?

Temperature Alerts are created immediately when the reported temperature exceeds the high or low parameters. Alerts are then listed on the property's Alerts page on the Web Portal or Mobile App.

Email notification of the alert will be sent to Alert Contacts according to the email notification schedule.

Under which conditions do Temperature Alerts automatically close?

When a Transceiver checks in reporting a temperature that is no longer outside the specified range, then the alert will close:

  • If the Temperature Alert Settings have designated that this alert should automatically close, the alert will now dismiss.
  • If auto-close is not designated, then there is an additional opportunity for the alert to be automatically dismissed after a specified duration.

Alerts Auto Close

Low Consumption Alerts

Conditions for Low Consumption Alert Generation:

Conditions for Low Consumption Alerts are based on consumption rules which are added for the desired utility types on a property.

Alt Text

A Low Consumption Alert will be generated when the consumption rule is met. If alert contacts are designated, an email notification will be sent.

Example of a Power Loss Alert

Prerequisites to Receiving a Notification of Low Consumption:

  1. Alert must be enabled on the target property
  2. Alert contact(s) must be designated for this alert-type (either at the property or company-level )
  3. Gateway must have a reliable data connection to the NextCentury Cloud .
  4. Gateway RF send/receive must be within range of Repeaters and/or Transceivers
  5. Repeater backbone must be sufficiently strong to reliably relay messages throughout the property
  6. All Transceivers must be within send/receive range of a Repeater or directly to the Gateway

How much time does it take for a Low Consumption Alert to be created?

Low Consumption Alerts are created immediately upon one of the consumption rules being met. Alerts are then listed on the property's Alerts page on the Web Portal or Mobile App.

Email notification of the alert will be sent to Alert Contacts according to the email notification schedule.

Under which conditions do Low Consumption Alerts automatically close?

When a Transceiver checks in with usage that breaks the low consumption rule, then the alert will close:

  • If the Low Consumption Alert Settings have designated that this alert should automatically close, the alert will now dismiss.
  • If auto-close is not designated, then there is an additional opportunity for the alert to automatically be dismissed after a specified duration.

Alerts Auto Close

High Consumption Alerts

Conditions for High Consumption Alert Generation:

Conditions for High Consumption Alerts are based on consumption rules which are added for the desired utility types on a property.

Alt Text

A High Consumption Alert will be generated when the consumption rule is met. If alert contacts are designated, an email notification will be sent.

Example of a High Consumption Alert

Prerequisites to Receiving a Notification of High Consumption:

  1. Alert must be enabled on the target property
  2. Alert contact(s) must be designated for this alert-type (either at the property or company-level )
  3. Gateway must have a reliable data connection to the NextCentury Cloud .
  4. Gateway RF send/receive must be within range of Repeaters and/or Transceivers
  5. Repeater backbone must be sufficiently strong to reliably relay messages throughout the property
  6. All Transceivers must be within send/receive range of a Repeater or directly to the Gateway

How much time does it take for a High Consumption Alert to be created?

High Consumption Alerts are created immediately upon one of the consumption rules being met. Alerts are then listed on the property's Alerts page on the Web Portal or Mobile App.

Email notification of the alert will be sent to Alert Contacts according to the email notification schedule.

Under which conditions do High Consumption Alerts automatically close?

When the consumption rule's designated duration of time no longer includes the designated threshold of usage, the alert will close:

  • If the High Consumption Alert Settings have designated that this alert should automatically close, the alert will now dismiss.
  • If auto-close is not designated, there is an additional opportunity for the alert to be automatically dismissed after a specified duration.

Alerts Auto Close