Property Alerts and Notifications

Roles: Admin, Technician, and Billing Manager
Last updated: September 2021

Alerts can be enabled and configured on the property's Alerts page. You can receive an email notification when alerts then occur.

1. Navigate to the Property's Alerts
  1. Search or navigate to a property listing
  2. Open the property's Alerts page on the left menu bar
  3. A list of all active alerts will display

Alert Tile

An alert can be selected for more options:

  • Select View to navigate directly to the unit or device
  • Select Dismiss to dismiss this single alert
2. Open the Alert Settings

Property Alert Settings

  • The property's Alert settings can be found at the top right of the Alerts page
  • Select the Settings tab
What all can I be alerted about?

For details about each type of alert, see the Alert Types article.

3. Who should be notified?
  1. Select the Alert type you would like to configure
  2. Select the Settings button
  3. Select the Send To tab
  4. Select + Add Contact and enter the email to be notifiedAlert Contacts

Property Alert Type Contacts

Adding a contact in this section will subscribe the email address to new alerts of this specific alert-type.

Property Contacts (All Alerts)

Adding a contact in this section will subscribe the email address to new alerts of all Alert-types that are enabled on this property.

Billing Company Contacts 

Contacts that display in this section have been added at the company level. They are locked at this level and can only be edited in the Company Level Alert Settings.

Alert Options

Dismissing Alerts Manually or Setting to Close Automatically

An alert for a device will not be triggered and contacts notified if there is an active alert of the same type for the same device. For example, a new Tamper Alert will not be created for a Transceiver a second time if the previous Tamper Alert has not been dismissed.

Alerts can be closed manually by a user or set to close automatically as described below.

Dismissing Alerts Manually

Alerts can be dismissed on the property's Alert page by Admin, Technician, and Billing Manager user types. Property Operator users can view alerts, however, they do not have permission to close alerts.

After selecting the Dismiss Selected button, you will be prompted to enter a comment. Typically this is used to document the determined cause or resolution of the alert, as per your company policy.

  1. Navigate to the property Alerts page
  2. Select one or more alerts and then select the Dismiss Selected button
  3. Enter a comment

Dismiss Alerts

Note:

Alerts can be set to dismiss automatically once the issue has been resolved. Auto-close is recommended for some alerts in order to help show whether the issue has been resolved or still needs to be fixed.

For example, a Connection Alert for a Repeater that has stopped communicating can be set to close automatically once the Repeater has begun to check in again. It is recommended that other alerts, such as leak and freeze, be closed manually after determining there is not damage or another ongoing issue.

Automatically Close Resolved Alerts

Alerts types can be set to close automatically once they are resolved. A few examples of this functionality when set are:

  1. A Repeater has a Communication Error Alert after not communicating for more than 72 hours. The Repeater once again checks in and the alert automatically closes.
  2. A Tamper Alert is triggered when a Transceiver is opened. The Transceiver once again checks in indicating its case is now closed and the alert automatically dismisses.

Your company policies can help you determine which alerts can be set to close automatically or which alerts you would like a user to dismiss.

This setting can be found on the Alerts Settings page for a specific property or for multiple properties on the Home Menu Alerts page.

Auto Close Resolved

Note: An alert for a device will not be triggered and contacts notified if there is an active alert of the same type for the same device. For example, a new Tamper Alert will not be created for a Transceiver a second time if the previous Tamper Alert has not been dismissed.

Automatically Close Old Alerts

Alert types can be set to close automatically after a designated duration from the time they were first created.

Your company policies can help you determine which alerts can be set to close automatically or which alerts you would like a user to dismiss.

This setting can be found on the Alerts Settings page for a specific property or for multiple properties on the Home Menu Alerts page.

Auto Close Resolved

Snooze Alerts on a Property Until a Future Date

In order to more effectively prevent unnecessary alerts, an Alert Snooze is available. This is recommended during installation or maintenance work orders for alerts such as tamper or high/low consumption.

  1. Navigate to the property Alerts page
  2. Select the Settings tab at the top right
  3. Select an alert type and then the Settings button
  4. Enter a date for the snooze function to end

Snooze an Alert

Need to enable alerts across many properties?

Alerts can be enabled and configured at two levels:

Generally speaking, you will use Property level alert settings for any property or group of properties that need to have unique alert settings and alert notification contacts. Company-level alert settings can be used for bulk changes.