View and Edit Unit Details

Roles: Technician, Billing Manager
Last updated: March 2020

The Unit Details page provides detailed information regarding an individual Unit on a property.  Through the Unit Details page a user can view:

  • Usage History and Meter Readings
  • Equipment information
  • Meter Information
  • Alerts
  • Notes regarding the Unit

 

Navigating to the Unit Details Page

  1. Navigate to a property and select the Equipment Page
  2. Select the corresponding Building and Unit Tile
  3. Select “View” from the blue toolbar.
  4. The Unit’s Details page will be displayed

 

Navigating_to_the_Unit_Details.gif

 

Editing New Units from the Unit Details Page

1. Select the corresponding utility type for the initial device you wish to program.

8fa8b66c-5037-4f27-9bc1-e246bfa3a2fb.png

2. Enter a device serial number and initial meter read (IMR).

pasted_image_0.png

3. Enter the meter type and multiplier into the Meter Type Builder and select “Save”.

f965e239-6a16-48c1-8e88-e086174e65cf.gif

 

4. Optional: include meter serial number and custom ID, if desired.

c3cd8994-210f-4822-893c-b059ea5b1b25.png

 5. Select “Save Unit”.

 

Editing Existing Units from the Unit Details Page

  1. Select “Edit Unit” from the Unit Details page.

92009e0a-8a59-40ca-aa9b-4ee9cbf32d01.png

 

 2. Optional: previously submitted device and meter information can be altered.

 3. Select “+ Add a New Meter” select the utility type that you wish to add.

Hnet-image__4_.gif

4. Enter a device serial number and initial meter read (IMR)

pasted_image_0__1_.png

5. Enter the meter type and multiplier through the Meter Type Builder.

Hnet-image__3___1_.gif

  1. Optional: include meter serial number and custom ID, if desired.
  2. Select “Save Unit”.

 

Viewing Unit information from the Unit Details Page

Meter Reading and Usage

  • The most recent meter reading will be displayed in the upper left-hand corner. Hover over the adjacent question marks to view additional information on how the reading is calculated.

Vieing_Meter_Read_and_Math.gif

  • Scroll to the bottom of the Unit Details page to view the usage graph and usage information. A Unit usage report can be downloaded by selecting a date range and then selecting the download button on the right-hand side. A standard range can be selected from the left-hand menu or a custom range can be submitted manually.

Downlodaing_Usage_Report.gif

 

Device and Meter Information

  • Device and Meter information is displayed next to an image of the device. Additional information can be viewed by expanding the device and meter sections. 

Viewing_Unit_Device_and_Meter_info.gif

 

Unit Alerts

  • Expanding the Alerts section will display current Alerts for the unit. To dismiss an Alert hover over the Alert and select “Dismiss”. A note can be entered and saved if desired. 

Unit_Details_Alerts.gif

  • Alerts are also visible on the usage report and graph section.

Alerts_on_the_Graph.gif