How to use the Manual Read App

Roles: Admins, Manual Readers
Last updated: May 2022

Once a Manual Read property is configured within the NextCentury Web Portal, users can be assigned as Readers to the property. The NextCentury Submetering Solutions (NCSS) mobile app is used to quickly and easily record manual reads at properties. Readers can also view and keep track of due dates, grace periods, number of units, notes, meter locations, and more.

This article outlines how Manual Readers can use the NCSS mobile app to view and record reads. For additional information on Manual Read properties and how they can be configured, see Manual Read Properties


Recording Manual Reads

1. Download the mobile app

For information on downloading the NextCentury manual read app, see NCSS Manual Read App.


2. Sign in to the app

Open the NextCentury Manual Read app and sign in using your NextCentury username and password. 


Note: Once assigned to a property, an activation email will be sent to the user's email with a link to create NextCentury sign-in credentials. If no email is present, contact your Billing Company or Contractor to verify the email used.

3. View assigned Properties

Once signed in, your assigned properties will be displayed.


The color of each property’s due date indicates its status.

Assigned Property not listed?

Properties will not be listed for Readers unless their user emails have been assigned to those properties. Properties may also not be listed if the current Contractor or Billing Company has had the property transferred away from their portfolio.

If a property is not visible, contact your Contractor or Billing Company for help. For information on how to assign users as Readers to properties, see Manual Read Properties

4. Select a property

Search for a specific property name by using the search bar at the top.


Select a property from the list to begin collecting reads at that site.

5. Record reads and photos

Sort the property’s units by unit name or by the pre-programmed route order.


Note: Route Order can be configured for a property on the NextCentury Web Portal.  This determines the order in which reads should be recorded. If no Route Order is set, one will be configured automatically based on the order in which the first reads are recorded. For information on configuring Route Order, see Manual Read Properties

Individual units can also be searched with the search bar when viewing the property as well.


Select a unit and enter the read for that utility meter. Select the camera icon and add or take a new photo of the meter.



Select “Next” to jump to the next meter in the list.



Some units may have multiple utility types. Be sure to submit reads for the correct utility meter.


Utility types...

The NextCentury platform supports several utility types, each indicated with a different icon.




Cold Water


Hot Water 


 All Water


Commercial Water 









Unable to record a read...

Select Can't get a read? if unable to record a read.



Then select the corresponding reason.




Access Obstructed   

Something is blocking access to the meter

Tenant Refused Access   

The current resident will not allow you in the unit

Unable to Access   

  There is no way to reach the meter

Equipment Issue/Repair Needed   

Meter or other equipment damaged or faulty

Cannot Find Equipment   

Equipment is not where it should be and cannot be found

Missing Equipment    

The equipment has been removed or is missing

Unit is Closed   

Business/unit is closed and the meter is inaccessible


Use this feature if none of the above applies


To view additional meter and unit information, select “View Details”. The meter serial number, comments, and previous recorded reads can be viewed here.



To add a new comment, expand the comment section and submit a comment by selecting the “+” icon.


6. Submitting reads once collected

The utility icon will turn green once the read is recorded for that meter. The number of completed meters can be seen in the lower-left corner.



Ensure all meters are complete before leaving the property.



Once all meter reads are recorded, they must be “synced” or uploaded to the NextCentury Cloud. An Internet connection is required for this step. 

To sync recorded reads, select “Submit Reads” option at the bottom of the screen or in the upper right-hand menu. Then confirm by selecting “Yes” at the prompt.


A progress bar will be shown at the bottom of the screen to show that the reads are being submitted. Once done uploading, a prompt will indicate that the site has been finished. The property will then move to the bottom of the list with the next cycle’s due date.