Alerts Overview
Roles: Admins, Technicians
Last updated: Dec 2021
NextCentury Health and Security Alerts protect your equipment and notify you when unusual activity occurs. A simple and intuitive interface allows you to easily manage and enable Alerts for individual properties or for all properties across your portfolio at once. When new Alerts are triggered, designate which users receive notifications.
What Alerts are available?
How do I enable Alerts?
How do I set up email and text notifications?
How do I view active Alerts?
What Alerts are available?
Equipment Health Alerts provide status updates for equipment such as tampering, connection issues, and power losses.
Smart Security Alerts provide updates on irregular activities such as high utility usage or extreme temperatures.
Equipment Health Alerts
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Tamper | Detect when someone has tampered with your equipment. |
A Tamper alert gets created when someone tampers with your device. In most cases, this happens if a device is physically opened. If a Tamper alert shows up simultaneously with abnormal consumption, it is a good indicator that someone is trying to tamper with your equipment.
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Connection | Detect when equipment goes offline. |
A Connection alert gets created when a device goes offline. NextCentury offers intelligent alerting and analytics to help identify a network problem quickly. Typically, if a device is offline, there is a good explanation somewhere else on the property. We can help point you in the right direction to quickly overcome any challenges.
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Power Loss | Detect when your equipment is unplugged from power. |
A Power Loss alert gets created when a device is unplugged from power. This alert applies to wall-powered equipment such as Gateways and Repeaters. Someone may have mistakenly unplugged your equipment, and it simply needs to be plugged back in.
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Battery | Detect when batteries start running low. |
A Low Battery alert gets created when a battery is getting close to the end of its life. NextCentury equipment has in-field replaceable batteries, and we offer easy-to-use battery replacement kits to make the process as simple as possible.
Smart Security Alerts
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Temperature | Detect when the temperature at a meter reaches dangerous levels. |
A Temperature alert can help you automatically detect when a water meter is close to freezing. With this alert, you can take action to avoid potential damages from a frozen water meter. An alert is also created if the temperate at a device is outside the safe operating range for NextCentury equipment.
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Consumption | Detect unusual spikes in usage such as a running toilet. |
NextCentury uses cutting-edge artificial intelligence to find unusual patterns in utility consumption. We are proud to provide this alert as a means for detecting sudden changes in trends that may need your attention. Our hardware and cloud-based analytics work hand-in-hand to detect even the smallest trends such as a costly running toilet.
How do I enable Alerts?
From the property menu, select the Alerts page.
Select the Settings tab.
Toggle the Alert to enable it.
From the Home menu, select the Alerts page.
Toggle the Alert to enable it.
How do I set up email and text notifications?
From the property menu, select the Alerts page.
Select the Notifications tab.
Select the "+ Add New Contact" button.
Fill out the User's information and select "Save"
Select the User's gear icon.
Under "Advanced Settings" choose which Alerts to receive. Then select "Save".
From the Home menu, select the Alerts page.
Select the Notifications tab.
Select the "+ Add New Contact" button.
Fill out the User's information and select "Save"
Select the User's gear icon.
Under "Advanced Settings" choose which Alerts to receive. Then select "Save".
How do I view active Alerts?
From the property menu, select the Alerts page to view all active Alerts on a property.
Select an Alert to view it on the Unit page.
The Alerts on the Unit page will be listed under the "Open Alerts" section.
