Watch the full walkthrough
Open the Alerts section and review the dashboard
- Go to the Alerts option in the left-hand menu.
- Review the dashboard preview on the right:
- Total active alert count
- Alert type breakdown shown in a pie chart
- Recent alerts list
- Expand the view if needed to see:
- A bar graph of alerts by day
- A category breakdown of alert counts
Filter and inspect a specific alert
- Use the search/filter tools to narrow alerts by:
- Alert type (example: high consumption)
- Meter address or ID (example: 3138)
- You can also click an alert type directly to apply a filter.
- Select an alert from the filtered list to open its details.
- Review the alert details, including:
- What triggered the alert
- Date opened
- Severity level
- Location
Example shown
A high consumption alert for a water meter at 25 Orion Street using more than 2,000 gallons in 24 hours.
Verify the alert using meter data
- Open the related meter card from the alert.
- Check the meter's active alerts and select the most recent one.
- Verify the issue using multiple views:
- Daily graph to compare usage against typical daily consumption
- Heat map to compare the meter against nearby meters
- Usage table to inspect hourly or daily totals
Example
The meter used 2,000 gallons on June 25, compared with a typical 856 gallons on a Thursday.
- You can also highlight a 24-hour period in the table to confirm total consumption during the alert window.
Review and edit existing alert settings
- Expand the alert categories to view default alert types:
| Category | Alert types |
|---|---|
| Network | Offline alerts |
| Equipment Health | Low Battery, Tamper |
| Temperature | High Temperature, Low Temperature |
| Consumption | High Consumption, Low Consumption, Continuous Consumption, Negative Consumption |
- Open any alert to view its current settings.
- Edit the alert to change:
- Alert name
- Target visibility
- Advanced settings
- Choose from preset sensitivity levels:
- Sensitive
- Recommended
- Relaxed
- If needed, customize the thresholds manually.
Example
Change a setting to 100 gallons every 2 hours for a 48-hour period, then save it as a custom alert.
- If needed, revert back to the recommended settings.
Create a new individualized meter alert
- Start creating a new alert, such as Unexpected Consumption.
- Choose the target for the alert:
- Entire organization
- Specific meter ID
- Specific address
- Specific group/tag
- In the example, the alert is targeted to a specific address: 10 Stephens Road.
- Set visibility for who should receive the alert:
- All users
- User group
- Individual user
- Residents
Example
Notify a single user (yourself).
- Optionally add immediate notifications:
- Text message
- Configure advanced criteria such as the no-consumption window.
- Give the alert a custom name if desired.
- Save the alert to create a meter-specific alert for that address.
Create an alert summary schedule
- Create a summary to receive alerts on a schedule, such as weekly or monthly.
- Choose which alerts to include in the summary:
- Example: High Consumption
- You can include multiple alert types if needed
- Set the schedule:
- Monthly on specific dates
- Weekly on selected days
Example setup
Run Mondays and Fridays, send at 7:00 a.m., using either your time zone or the meter's time zone.
- Save the summary.
- After saving, you can view:
- Which alert settings are included
- The next run time
- The last run time
- You can also edit, run now, or pause the summary at any time.