Program locations, meters, and endpoints in the web portal – Support Center

Use this guide in the NextCity Web Portal in your browser. Screenshots were taken in Demo City; the meter and endpoint serial numbers shown are examples only.

Before you begin

Have the following ready:

Service address
Location name and premise ID, if your organization uses them
Meter utility type, class, units, manufacturer, model, meter ID, multiplier, and initial read
Endpoint (device) serial number, for example an NC5 or X330
The old meter's final read, when replacing a meter

1. Add a new address or location

Open Meters from the left navigation.

Select + in the upper-right corner of the Meters panel.

The Meters page in the NextCity Web Portal, with the plus button at the top of the Meters panel

In New Location, fill in the fields:

Address: search for and select the service address.
Name: the resident, account, building, or location name your organization uses.
Premise ID: the utility's premise or account identifier, if applicable.
Group Assignment: add the location to a group, if needed.

Check that the map pin is at the correct service location.

Select Add.

The New Location window with Address, Name, Premise ID, and Group Assignment fields beside a map

After adding the location, confirm that the address appears in the Meters list before programming equipment.

2. Program a new meter and endpoint

From Meters, search for and open the correct address.

Confirm the address and premise ID before continuing.

Select Add Meter.

A location with no meters yet, showing the Add Meter option

Choose the utility type: Water, Cold Water, Hot Water, Gas, Electric, Run Time, or Thermal Usage.

The Add Meter list of utility types

Selecting a utility type creates the meter right away

Make sure you're at the correct address and that you really mean to add another meter.

On the new meter, select Edit meter.

Enter or check:

Utility type
Meter class
Units
Manufacturer and model
Meter ID: the physical meter's serial number or identifier
Additional meter configuration, when applicable
Programmed Device: the endpoint serial number
Multiplier
Initial meter read

Check the device pin on the map.

Select Save.

The Edit Meter window with a Meter ID and a Programmed Device serial filled in

Before leaving the location, reopen the meter and confirm that the Meter ID and Programmed Device serial match the physical equipment. Allow time for the endpoint's first check-in.

3. Replace an existing endpoint only

Use this when the physical meter stays in place and only the endpoint is replaced.

Open Meters, search for the address, and open the location.

Select the existing meter at that address.

Select Edit meter.

Check the Meter ID before making any changes.

In Programmed Device, remove the old endpoint serial and enter the new one.

The Edit Meter window for an existing meter, showing the current Programmed Device serial

Don't change the Meter ID when the physical meter isn't being replaced.

Update the initial read only if your organization's replacement procedure requires it.

Select Save.

Reopen the meter and check that the new endpoint serial appears. Watch for the first check-in and read.

The Edit Meter window after entering the new endpoint serial in Programmed Device

4. Replace an existing meter and endpoint

Use this when both the physical meter and the endpoint are replaced.

Record the old meter's final read and the serial numbers of the old meter and endpoint.

Open the correct address and select the existing meter.

Select Edit meter.

Replace the Meter ID with the new physical meter's ID.

Replace Programmed Device with the new endpoint serial.

Check the meter class, units, manufacturer, model, multiplier, and other meter configuration.

Enter the new meter's initial read.

Check the map pin and select Save.

Reopen the meter, confirm both new serial numbers, and watch for the first check-in and read.

Important: don't create a duplicate meter

For a replacement, always open and edit the existing meter. Don't select Add Meter or a utility type such as Water: that creates a second meter and can split photos, notes, alerts, and read history between the old and new records.

Final check

Correct organization and address
Correct premise ID
Correct utility type and units
Correct meter ID
Correct endpoint serial
Correct multiplier and initial read
Accurate map pin
Changes saved
The new endpoint checked in and reported a valid read

If something went wrong

If a duplicate meter was created, or read history looks split after a replacement, stop and contact Next Meters Support before deleting or moving any data.