Answers to common questions about NextCentury billing, invoices, and payments. For questions about your data or your account, see the Data and reports FAQ and the Accounts and access FAQ.
Credit Card and direct bank transfers (ACH) can be set up in the Web Portal. See Payment methods.
Invoices are generated on the 1st of each month for the previous month's services, and arrive on the 5th. Payment is processed automatically within two business days of the invoice arriving on the 5th, and a receipt is emailed to your billing contacts. See Invoices and payment.
If no payment is received by the 15th, the invoice is past due, a late notice is emailed, and no new services can be turned on. If it's still unpaid after 90 days, active services are paused. Once the balance is paid, uninterrupted read data is restored. See Invoices and payment.
There are no contracts. NextCentury services are monthly subscriptions, so you can turn any service on or off for a property at any time, on the property's Details page. See Turn a service on or off.
A service you turn off stays active until the last day of that month.
Admin and Accountant users handle billing: they can view invoices, add billing contacts, and enter payment information. They also choose which user roles can turn each service on. See Choose who can turn services on.