GW301 Gateway

A Gateway does not have a slot for a removable SIM. The cellular service is managed by NextCentury and can be turned on or off in the Web Portal (or using the Mobile App). A flat rate is charged for any month in which the cellular connection was turned on.

This managed cellular service ensures high reliability and ease of use with cellular usage and settings right in the NextCentury Web Portal.

Usage of the cellular connection is optional. A Gateway also features an Ethernet port and Wi-Fi capability.

No. Even with the discontinuation of 3G cellular networks, GW301 Gateways will continue to function without any interruption for the foreseeable future. In addition to 3G connectivity, GW301 Gateway models have 4G LTE connectivity. 4G LTE towers are not being discontinued anytime soon.

Cellular Gateways purchased for use within the US will toggle between network providers (T-Mobile and AT&T) depending on signal coverage.

It is recommended that the cellular antenna always be installed with a Cellular Gateway even if the primary connection will be Ethernet or Wi-Fi. There is no ongoing cost unless the cellular is enabled as the primary connection.

Two of the primary reasons for installing the cellular antenna even if a Cellular Gateway will utilize Ethernet or Wi-Fi connection are:

• Cellular would be able to be enabled remotely if the Wi-Fi or Ethernet connection experiences temporary problems.
• NextCentury Support can sometimes use the cellular connection to help diagnose issues.

Billing Company Admin users can enable/disable Gateway cellular plans. Admin users can also choose to allow other roles to be able to adjust cellular plans.

Yes. This feature is called Direct Billing. When enabled, Direct Billing makes it so the property (instead of the billing company) will be responsible to pay for any enabled services.

To enable Direct Billing, navigate to the Billing tab for the property in the NextCentury Web Portal and toggle Direct Billing on.

Once it's enabled, you can view the billing summary, enter payment information, and set up billing contacts, who will receive email notifications regarding billing and subscriptions.

Note: some services fees are higher for properties that use Direct Billing.

Automatic billing occurs on the 1st of each month. The first monthly fee will be billed on the first 1st of the month after the cellular plan is enabled for a property and will be billed on the 1st of each following month until the cellular plan is disabled (or property is transferred to a different Billing Company).

Yes, cellular can be enabled at any point. However, if payment information is not entered in the NextCentury Web Portal after 30 days then the cellular plan will be disabled for the property.

The quantity limitation on a Cellular Gateway Lite GW301-L is 50 Transceivers (or 50 transmitters if installed on a 3rd party property), regardless of how many units or apartments that represents.

A Cellular Gateway Lite does not have any additional limitations on Repeaters over what is possible using the standard Cellular Gateway.

Improved communication protocols as well as the prevalence of smartphone devices has allowed us to provide an easier-to-use and more dynamic display of Gateway information using your own phone or mobile device. In this way, a Cellular Gateway's "touch screen" is now your Android or iOS phone.

Using the NextCentury Mobile App, your phone or tablet can directly interface with a Cellular Gateway. Device programming, statistics and troubleshooting information is also displayed on mobile devices. Our Direct Connect feature on the Mobile App allows any supported Mobile Device to utilize Bluetooth (BLE) technology to directly connect with a Cellular Gateway and view all settings and make changes.

No, a Gateway can only connect to password-protected Wi-Fi networks. This ensures that all information is kept secure.

The MAC address for a Cellular Gateway can be found in the following ways:

• The MAC address is displayed on a Gateways's barcode label located on the back of the unit.
• The MAC address is displayed on your mobile device when using the Direct Connect feature on the NCSS mobile app.

• The MAC address is displayed on the Web Portal on the Equipment Network / Gateway tile page. Simply navigate to a Gateway tile on the Equipment/Network page and then after a Gateway tile has expanded, click on 'Action' on the bottom blue strip of the expanded Gateway tile and then click on 'View Network Information'.

  

It is not recommended that a Gateway be installed outside.

If a Gateway is installed outside, it must be installed in an appropriate NEMA enclosure. See the NextCentury NEMA Enclosures document for more information.

Once reads are uploaded to the cloud they are kept on a Gateway for an additional 24 hours and then cleaned up/cleared out of the Gateway memory. If a Gateway is not able to connect to the cloud and upload/sync reads, then it will store them until a connection can be made and a successful upload occurs. The GW201 and GW301 models have sufficient storage to run an average size property offline for about a year.

A Cellular Gateway requires one of the following data/internet connection types:

• Ethernet
• Wi-Fi
• Integrated 3G/LTE Cellular

The chosen connection must provide a speed of at least 1mb/sec. A 150 mb monthly data transfer is to be expected on an average 500 unit property. Any firewall or proxy present on some networks must include policies allowing a Gateway to communicate with the NextCentury servers.

Contact our support team for more details.

The "line of sight" range of a Cellular Gateway is 4+ miles.

This range is for "line of sight" measurement with a direct free-space path between the two points. Actual ranges of installed equipment will be reduced depending on the installation location, building material, and other RF obstructions in the environment in which it operates.

Yes. To remotely reset a Gateway, navigate to the Equipment/Network page and select a Gateway tile. The tile will expand to show specific information about a Gateway. Next click on Action (bottom blue strip of the expanded Gateway tile) and then select Reset Gateway.

There are four LED light indicators on a Cellular Gateway: Power Indicator, Setup Indicator, RF Activity Indicator, and Cellular Indicator.

Clients may use any 3rd party surge protector, however, we have both an automatic resetting fuse and diodes for protecting a Gateway and Repeaters from surges. The wall power supply also has built-in protection. If a large surge does occur, it should take out the power supply before a Gateway or Repeater is damaged.

When a Gateway loses power, it will immediately use its reserve power to save and close ongoing operations and then send a Power Loss alert.

A Gateway has built-in self-healing technologies, so when power is restored it will boot up and automatically reconnect to the NextCentury web server.

The database for one Gateway has been tested with up to 2,000 Transceivers.

The NextCentury system features automatic network-balancing. The Gateway is able to dynamically adjust the check-in interval for a single Transceiver in order to balance the communication of all equipment on a property. This drastically reduces dropped messages and allows the equipment to service much larger properties.

Wi-Fi hotspot devices can be useful for providing temporary internet connections but are unreliable long-term connectivity solutions. Many consumer-grade cellular hotspot devices are not designed for persistent device connection. When used with the NextCentury Gateway, the hotspot device may drop the internet connection after a few days or even hours and require an on-site visit to restart.