When something needs attention at a property, an alert appears on the property's Alerts page. This article shows how to find your active alerts and what to do about each type. For what each alert means, see Health and security alerts.
View active alerts
Open the property, then select Alerts in the property menu. The page lists every active alert at the property.
Select an alert's unit to open the Unit page.
The unit's alerts are listed under Open Alerts.
Tamper
A Tamper alert means a device has been physically opened, even if it was opened by someone authorized, for an inspection or maintenance. A Tamper alert at the same time as unusual usage can be a sign that someone is tampering with the equipment, though it can have other causes too.
In the Alerts list, it looks like this:
What to do: Visit the device and check that it's installed correctly. Fix anything you find, like an open cover or a device that's off its mounting plate.
Close the cover. It clicks shut when it's closed properly.
Put the Remote Reader display back on its mounting plate, then lock the security tab.
Connection
A Connection alert means a device has gone offline. Usually there's a reason somewhere else on the property, and the pattern of alerts helps you find it.
In the Alerts list, it looks like this:
What to do: Work out where in the connection chain the problem is (the Gateway, a Repeater or a single device), then check that part. See Troubleshoot a Connection alert for the checks for each device.
Power Loss
A Power Loss alert means a wall-powered device, like a Gateway or Repeater, has been unplugged or lost power. Often it was unplugged by accident and just needs plugging back in.
In the Alerts list, it looks like this:
What to do: Make sure the power cord is plugged in firmly at the device and at the outlet. If it is and the alert hasn't cleared, check that the outlet has power: a power outage or a tripped breaker can cut it. The alert clears once the power is back.
Repeaters need to be at least three feet from GFCI outlets, to avoid interference (see the RE4 Quick Start Guide).
Battery
A Battery alert means a battery is getting close to the end of its life. It applies to battery-powered equipment: Transceivers, Remote Readers, NextMeter Indoors, NextLinks, NextRegisters and Leak Sensors.
In the Alerts list, it looks like this:
What to do: Replace the battery. Our battery replacement kits make it quick and easy. If you have concerns about battery life, contact our support team.
Temperature
A Temperature alert warns you when a water meter is close to freezing, so you can act before it's damaged. You also get one when the temperature at a device is outside the safe operating range for NextCentury equipment.
In the Alerts list, it looks like this:
What to do: Bring the space back to a normal temperature: for example, close an open window or door, adjust the thermostat, or move the device away from whatever is making it too hot or cold.
Don't heat equipment directly
Don't apply heat directly to electronic devices, meters or pipes.
Consumption
A Consumption alert means usage has changed suddenly. NextCentury equipment and cloud analytics work together to catch even small changes, like a running toilet.
In the Alerts list, it looks like this:
What to do: Check every faucet and fixture for open valves and leaks, and close or fix any you find.
Check toilets too: their leaks can be hard to see, and they're usually caused by a worn or faulty flapper. To test a toilet, put a few drops of food coloring in the tank. If the color shows up in the bowl within 15 minutes, the toilet is leaking and the flapper should be replaced. Flush afterwards so the bowl doesn't stain.
For help monitoring leaks, see our Leak Monitoring Solution.